Pet odor is a very common problem that could be much more complex than on first impression. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered. urine neutralizer may be applied.
In the most severe cases, replacement of the carpet padding, treatment of the under-side of the carpet and the sub-floor may be required.

How often do you recommend you have your carpet professionally cleaned?
Frequency of cleaning should be determined based on household conditions. We recommend a professional cleaning at least every 12 months. (Professional steam cleaning/ hot water extraction at least every 18-24 months is required to maintain your texture retention warranty).

Why should air ducts be cleaned?
Studies have shown that indoor air can be 2 to 5 times MORE polluted than outside air. Most disposable filters remove about 10% of these pollutants allowing 90% to enter the air system, even during the construction of a new home. The pollutants contain dust, pollen, mold spores, animal dander and much more. These materials collect in the furnace, air conditioner and duct surfaces, just as they do on the furniture and floor surfaces. The furniture and floor are cleaned regularly but the duct surfaces are hidden from view and can only be reached by specialized duct cleaning equipment. These pollutants can migrate out into the room again, or become a food source for mold and bacteria, which can thrive in this dark comfortable environment from high humidity or moisture from the air conditioner or humidifiers. Biological growth can release mold spores or toxins into the air system.

How often should I have my air ducts cleaned?
Once an air system is thoroughly cleaned, it should remain clean for 3 to 7 years if properly maintained and a high arrestance filter is installed. A standard disposable filter only stops about 10% of the airborne contaminates, allowing 90% of the dust in the room to flow back into the air system. To maintain protection against biological growth, an EPA registered biocide should be applied every 6 to 12 months by a qualified Duct Cleaning Professional.

Why is tile and grout cleaning important?
Grout creates harmful health effects if not cleaned properly as harmful microbes, dirt, grease, stains, and mold can accumulate in it resulting in it resulting in foul odors and deteriorating indoor air quality. Substances penetrate the tiny grout pores making thorough cleaning extremely difficult.

Sometimes the surface looks clean but it contains unseen filth that not only affects the brightness of the floor but can also lead to grout cleaning and maintenance problems. Tile and grout cleaning becomes more difficult and challenging the longer the floor is neglected. Grout is difficult to clean and requires extra care and special tile and grout cleaning equipment; unclean tiles and stained grout mars the entire appearance of the flooring.

Mold, mildew, dirt, and lime scale between the joints of the wall tiles particularly in washrooms can cause grout sealing problems and unhealthy conditions. According to the National Restaurant Association, dirty bathrooms in food service establishments create such a negative impression on patrons that they are likely never to return to the restaurant. The impression is the kitchen is most likely dirty if the bathroom is not maintained well. Therefore, restaurants' revenue and profits can be negatively impacted. Unclean tile and grout can also cause many health hazards or health problems due to the continuous invasion of microorganisms on the surface, resulting in various allergies and serious diseases.